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Thursday, March 19, 2020

Today, DPD Local implements new measures in response to COVID-19 to ensure we protect our service to you, your customers and our people.

We continue to follow the advice issued by HM Government and act accordingly.

At present we can report that our parcel collection, sortation and delivery operations continue as normal.

Latest operational response

We are minimising risk across our business by implementing a new range of measures:

  • De-risked our depots and hubs by asking all non-operational people to work from home
  • We've invoked our peak operational plan, which enables us to reallocate drivers amongst sites, meaning we currently have 20% additional driver resource available to cover absentees
  • We have introduced rotas for managers and supervisors at our locations so that there are fewer people in offices and depots. This helps minimise unnecessary contact and creates social distancing for those that do have to come to work
  • We've also made other arrangements to re-deploy staff from one role to another as required. For example, we have senior drivers who are able to undertake supervisory work in depots if required.
  • Introduced extra cleaning services in all our offices and depots, particularly on lifts, door handles etc.

At the point of delivery

We are no longer asking customers to sign our handheld units and instead our drivers will sign it on their behalf. We will record the consignees name and a 'Delivered on Authority' message in the signature section of the unit.

With this new process you will still get your full track and trace functionality, giving you complete visibility of all your parcels.

This now forms our proof of delivery process for all deliveries until further notice.

We are doing everything possible to support our customers and our people so that we can minimise any disruption and continue giving you and your customers the best possible delivery experience

Communication at this time is of critical importance and we will issue an update to this bulletin tomorrow